Privacy Policy

At AM Forwarders, we value the trust you place in us to handle your cargo and your information. This Privacy Policy explains how we collect, use, and protect your personal and business data when you use our website or engage our clearing and forwarding services.

1. Information We Collect

To provide efficient logistics services, we may collect the following information:

  • Contact Information: Name, email address, phone number, and physical address.

  • Business Documentation: PIN certificates, ID copies, commercial invoices, and packing lists required for customs clearance.

  • Shipment Details: Information regarding the nature, origin, and destination of your cargo.

  • Technical Data: IP addresses and website usage statistics through cookies to improve our online experience.

2. How We Use Your Information

We use the collected data strictly for professional purposes, including:

  • Processing customs declarations and regulatory filings.

  • Coordinating freight forwarding via road, sea, and air.

  • Providing real-time cargo tracking and customer support.

  • Sending service updates, invoices, and logistics advisory content.

  • Ensuring compliance with local and international trade laws.

3. Data Sharing and Disclosure

We do not sell your data. However, to fulfill our service promise, we may share information with:

  • Regulatory Authorities: Such as Customs (KRA) and port authorities for legal clearance.

  • Service Partners: Trusted shipping lines, transport providers, and warehouse operators involved in your shipment.

  • Legal Requirements: If required by law to prevent fraud or unauthorized trade activities.

4. Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, loss, or alteration. Our internal processes ensure that only authorized personnel handling your specific shipments have access to your sensitive documents.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and tax obligations related to trade documentation.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Withdraw consent for marketing communications at any time.

7. Cookies

Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

AM Forwarders JKIA Cargo, KAA Cargo Terminal 1, First Floor Email:info@amforwarders.co.ke